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Our Repair Process

OEM Parts, Factory Procedures, and Quality Workmanship on Every Repair We Perform

When you approve a repair, we perform it to the highest standard. At Tony's Foreign Cars, we use OEM or premium OEM-equivalent parts, follow factory service procedures and torque specs, and our ASE-certified technicians have the experience to do the job right the first time. We don't cut corners, and we don't rush. We document the parts installed, perform post-repair inspections, and road test when appropriate. Every repair is backed by our warranty — we stand behind our work because we do it right.

What's Included

Comprehensive service with attention to every detail

OEM or premium OEM-equivalent parts for every repair

Factory service procedures and torque specifications followed

ASE-certified technicians with European vehicle expertise

Proper tools and equipment for each specific repair

Post-repair inspection to verify the work

Road test when appropriate to confirm the repair

Fault code clearing and system resets after repair

Documentation of all parts installed with brand and part numbers

Warranty on parts and labor — we stand behind our work

What to Expect

A clear picture of how this step works

1

We order parts (if not in stock) and schedule the repair

2

On the day of repair, our technician performs the work following factory procedures

3

We use proper tools, torque specs, and service information

4

After the repair, we perform a post-repair inspection

5

We clear fault codes, reset service indicators, and perform adaptations

6

We road test when appropriate to confirm the repair resolved the concern

7

We clean your vehicle and prepare it for return

8

We review the invoice with you and answer any questions

Frequently Asked Questions

Answers to the questions our customers ask most

Q.Do you use OEM parts for repairs?

A.Yes. We use OEM parts for warranty-critical components (timing chains, turbos, modules, brake pads) and premium OEM-equivalent parts from reputable manufacturers (Bosch, Brembo, Lemförder, Mahle) for other components. We discuss all options before ordering and explain the trade-offs. We never use cheap aftermarket parts we wouldn't put on our own vehicles.

Q.Do you warranty your repairs?

A.Yes. We warranty our parts and labor. OEM parts typically come with a manufacturer warranty (12 months/12,000 miles or more), and we warranty our labor on all repairs. If a part we installed fails within the warranty period, we replace it at no charge. We document all parts for warranty claims.

Q.How long will my repair take?

A.We provide a time estimate when you approve the work. Routine repairs (brakes, sensors, fluid services) typically take 2-4 hours. Major repairs (timing chain, transmission, engine) can take 2-5 days. We call you with progress updates and when your vehicle is ready. We never rush quality work.

Q.Do you call me before doing additional work?

A.Absolutely. We provide an estimate before any work begins, and we call you for approval before performing any additional work beyond the original estimate. You approve every repair and every charge — no surprises. If we find additional issues during a repair, we call you immediately.

Q.Do you road test after repairs?

A.Yes, when appropriate. After a repair, we perform a post-repair inspection and road test to verify the repair resolved the concern. For brake, suspension, transmission, and engine repairs, road testing is essential to confirm proper operation. We also clear fault codes and reset service indicators.

Q.Can I see the old parts that were replaced?

A.Yes. We keep the old parts for your inspection unless they're required for a warranty return to the parts supplier. We're happy to show you what was replaced and explain why. Transparency is important to us — we want you to understand what was done and why.

Serving the Cape Fear Region

Conveniently located in Wilmington, NC — trusted by European vehicle owners throughout coastal North Carolina.

WilmingtonWrightsville BeachCarolina BeachKure BeachLelandHampsteadSouthportBoliviaCastle HaynePorters NeckOgdenMayfaireMonkey Junction

Ready to Schedule Service?

Trust the experts with 50+ years of European car experience

Tonys Foreign Cars

Family Owned Since 1971

Quality auto repairs backed by years of experience in the service of Mercedes, BMW, Jaguar and Land Rover.

Hours

Monday - Friday: 8:00 AM - 5:30 PM

Saturday: By Appointment

Sunday: Closed

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